Dealing with rejection and failure

When trying to accomplish any major goal in life, rejection and obstacles are inevitable steps that every professional has to encounter not once but multiple times in life. The key is to learn from your mistakes and persist through it until you succeed. However, this is easier said than done. The critical differentiators between success and failure is the ingredient of the person, who befalls the same. It is not aptitude that creates the difference but attitude, as has been recognized in numerous highly cited research works (Shao et al. 1988, Jennifer et al. 2006; etc).

I have personally encountered numerous professionals who are actually extremely competent but find it hard to deal with failure and perceived rejection from the social and professional network due to the same.  Counseling helps in more ways than is perceived in making or breaking these otherwise highly competent people.

Success of course is the ultimate souvenir and the only testament to your efforts. However, dealing with rejection is critical to avoid burn-out and maintain self poignant efficacy and confidence to go on. Coping strategies include using emotional or instrumental support; self-distraction; denial; religion; venting; substance use; self-blame; and behavioral disengagement.

Of these, using social support (for emotional, instrumental and terminal goals), denial, venting, behavioral disengagement, and self-blame coping had negative effects on individual satisfaction and ends up in boosting sub-lingual dissonance within the mind. As more and more professionals used these coping strategies in dealing with the day’s most bothersome failure, the less satisfied they felt at the end of the day and subsequently their performance felt the effect of a dissonant mind in the long run. This creates job churn or disengagement from organizational citizenship behavior or even group affiliation.

In contrast, positive reframing (i.e. trying to see things in a more positive light, looking for something constructive feedback from first hand experiences), factual acceptance and humor coping had positive effects on satisfaction. It has been observed that professionals using these coping strategies in dealing with failures, became more satisfied and less stressed they felt at the end of the day (Stoeber et al., 2006). The finding that positive reframing of relatively bitter experiences in the professional sphere was helpful for professionals having extremely high perfectionist goals and long term self-improvement commitment is particularly important. This establishes that even people high in perfectionistic concerns will have a tendency to be dissatisfied no matter what they achieve, are able to experience high levels of satisfaction if they use positive reframing while attempting to cope when dealing with perceived failures. The same also applies for all professionals even if they are somewhat in the “cross the fence” stage where they are yet to taste success majorly.

Do let us know, if this helps you in dealing with stress from fears of failure and rejection.


BSC – The Balanced Scorecard

The Balanced Scorecard (BSC) is a framework for strategic management, used to monitor and align performance of an organization or a division of the same. It is a semi-standard yet more or less structured report, supported by some established design methods and tools, that can be used by management executives to keep track of the execution of plans / assignments by the staff within their control and to evaluate the possible consequences arising from the execution of these plans. Introduced by Robert Kaplan (Harvard Business School) and popularized by Bain & Company, the Balanced Scorecard has become one of the most popular frameworks for project monitoring and management and align the same to the vision and mission of the organization, be it an industrial, government, or nonprofit organization.

Ref: Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System”, 1996, Harvard Business Review, Vol. 76.


There are 4  major process that needs to be balanced in BSC:

  1. The Learning & Growth process
  2. The Business process
  3. The Customer process
  4. The Financial process

The learning and growth process involves all the plans and programs an organization or a department is undertaking in terms of training and development related to both individual and corporate self-improvement. It extends the concept that in a knowledge based organization,people or the human resource is the most critical resource to organizational development.  This section posits the use of metrics to evaluate performance, progress and development of the human resources of an organization.

The Business Process takes into consideration to develop metrics to measure the performance of the internal processes of an organization. It helps to map development in process efficiencies with incremental changes in internal processes. Process management metrics and workflow management metrics are used in this process to evaluate performance vis-a-vis improvements. Incremental improvements the the processes in terms of meeting targets (say process efficiencies) are measured and how the implementation of plans to meet such targets were conducted, is scrutinized in this process.

The customer process takes into account the philosophy of customer orientation in an organization. In current times, there has been an increasing realization of the importance of customer focus and customer satisfaction in any business. The focus in this process is predominantly Customer Lifetime Value management and in the next stage, harness the Customer’s network value. Incremental improvements in each objectives in terms of meeting targets is measured and how the implementation to meet such targets were planned, is scrutinized in this process.

The financial process is another crucial dimension in the BSC. Although managers using the BSC do not have to rely solely on short-term financial measures as the most important indicators of the division’s performance, financial measures are none the less, extremely relevant and are often recognized as the most critical process by many practitioners. Measures such as financial ratios, total revenue from sales, total cost, cost structure improvements, and indirect sources of revenue are scrutinized against their targets, in this process.

These processes are mapped against each other to check how the organizational vision and mission are being adhered to within a division while implementing ploys and strategies. These help in providing a way to construct a concrete step-by-step path of development for the executives of a division or of an organization.

However, the limitation of the Balanced Scorecard is that it has been severely criticized by scholars  for its inability to link a company’s long-term strategy with its short-term ploy. It has become overused in many organizations, sometime not in the most desirable way, as it was conceived when developed.


industry, government, and nonprofit organizations

Globalization – Impacts & Effects

Globalization is the unification of the economies across the world beyond the barriers forged by the geographies, so as to to stimulate wealth generation, exchange of goods and services and mutual inclusive growth through an division of labor across nations characterized by efficiencies arising from international relations, specialization and competition. Typically the forces of globalization are driven primarily by economic, sociocultural, political, and technological factors although other factors have also played a significant role in the process.

Although the empirical evidence on the benefits of globalization on inclusive development is not very clear, the share in aggregate world exports and in world output of the developing countries has definitely increased due to this phenomenon. The emergence of global markets which has triggered a much wider access to a range of products both for consumers and firms has definitely triggered a kind of major industrial revolution. There has also been a stimulated growth triggered by access to better financial resources due to the liberalization of economies and thus the increased liquidity of financial resources.

A major impact of the globalization has been the stimulation of the Green Revolution, which has managed to address the needs of the burst in population globally. It is felt that without the green revolution, stimulated by the exchange of information, agro-products, fertilizers, seeds, bio-technology and expertise, much of the sudden burst of population growth would have suffered severely from lack of access to food, clothes and medicines.  The development of agriculture and agro-based industries has had a major positive effect on the lives of billions of people on this planet directly and even more so indirectly.

The realization of a global market, based on the freedom of exchange of goods, information and capital, and thus setting up the preconditions for perfect market conditions  has been one of the major benefits of globalization. This has actually stimulated a shift of monopolistic economic power from the United States (and European nations) to fast developing economies like China, India, Brazil and other similar countries, which are growing at a rate exceeding 8% year on year. The emergence of China and the Eastern tigers (Vietnam, Malaysia, Singapore) as a manufacturing super-power and the emergence of India and Brazil as a services hub has been extremely significant in this shift of political power.

A major trigger in the impact of globalization has been the adoption of internet based products and services. This has triggered a substantial increase in information flows between geographically dispersed locations and stimulated the formation of global markets. Today, consumers of lesser developed economies have access to all the products of developed economies through the establishment of e-markets like Amazon and e-Bay.

The social effects have been significant too in the context of globalization. English, although the third most popular language in the world, after Mandarin and Spanish, has become the Lingua Franca (official language) of the global economies. The access to global information, products and services has triggered the growth of cross-cultural relationships and facilitated the development of a new order consciousness and life-style stimulated from cultural diffusion, improved standards of living and access to foreign products, services and ideas. This development of “World culture” has been most significant among the Netizens triggered by fraternity shared on online forums which has stimulated the exchange and diffusion of ideas.

However, globalization has also triggered the brain drain from developing economies to developed economies to access better employment opportunities and also the formation of Sweatshops by the advanced economies in developing economies to take the benefits of cheap labor. The globalization of the jobs has a negative impact in developed countries where many of the jobs (especially the low knowledge centric ones like BPOs and KPOs) have been outsourced to economies where labor is comparatively much cheaper. Also, many argue that globalization has actually a negative impact on inclusive development of backward economies and the rich gets richer by taking advantage of the resources in the disposal of the poor by utilizing it better. Also, globalization has triggered many illicit trade activities involving drugs and trafficking and this has added to the woes of under-developed economies.



PEST Analysis

PEST analysis stands for “Political, Economic, Social, and Technological analysis“. It is a framework for Strategic analysis of markets to evaluate macro-environmental factors used in the environmental scanning component. Some analysts add the Legal factors to the analysis.

Thus when the PEST analysis is expanded to incorporate legal and environmental factors; this is called a PESTLE analysis or a PESTEL analysis.

  • Political factors pertain to how the government intervenes in the economic functioning of the country (market) and more specifically how it affects the firm strategic decision making. Political factors such as tariffs, tax policy, labor laws, trade restrictions,environmental law, and political stability. Political stability is a major factor which affect the firm’s strategic decision making and overall legal framework.
  • Economic factors consists of interest rates, government bond rates, risk free rate of interest, economic growth, inflation rate (adjusted) and exchange rates.  These factors have major impacts on how a firm can operate in a market. Inflation rate and potential GDP affect the demand and prices of goods.
  • Social factors include the cultural dimensions of the population in which the firm will operate and include gender consciousness, gender based product/service bias, population growth rate, age spread, health consciousness, career attitudes and risk appetite of the target segment.
  • Technological factors consists of factors such as research and development focus in general industries, intellectual property protection laws, technology adoption rates, change assimilation culture, automation and the rate of technological change. They affect entry barriers, technology enabled products and service assimilation,  product prices, quality, and innovation.
  • Environmental factors consists of factors like ecological and environmental aspects such as forestry  and  climatic conditions which may especially affect industries such as tourism, farming, and insurance.
  • Legal factors focus on discrimination laws, intellectual property protection laws, labor laws, consumer laws, antitrust laws, employment laws, health laws, safety laws and social security laws which can affect how a firm operates, its bottom-line (cost structure) and the demand and distribution for its products and services.

The PEST framework has been recognized as an extremely popular framework for market analysis. It is a part of the external analysis conducted while demonstrating an in-depth strategic analysis during new market entry or doing market research for a new product launch or even sometimes during a product extension, and gives an overview of the different macroenvironmental factors that the company has to take into consideration. It is a useful theoretical tool for estimating market growth or decline, business position, potential and direction for operations.

It is an important complementary extension of the Marketing Mix strategies and often it is used as an alternative analytical tool for Porter’s 5 forces model (although not appropriate for the same).


What is Quality Research and a Good Research Paper

Often a question that plagues many a beginner research student is the major question: What is good research or How to write a good research paper. Often, this becomes a major headache for students striving to complete a dissertation for their masters programme or even their doctoral programme. So what are the dimensions of a high quality research or a high quality research paper that one needs to keep in mind while writing the same?

Typically, as I would go about it, a good research should follow a simple methodology which should transcend to a publishable good research paper. So here are the few basic steps which one should follow while writing a good research paper.

  1. First challenge is choosing the topic of the research. How does one identify what topic is actually a good topic of interest? A major point to ponder would be is the problem statement significant enough? How relevant is the context in the current scenario? If there is substantial past literature which has been already published, then it is likely that it is a good research topic, broadly. I would advise students who are yet to establish themselves in the academia to refrain from choosing topics which may be interesting, but would have very less literature to support the building blocks of the same.  Choose a title for your work, which brings out its essence within 5 to 12 (maximum 15) words.
  2. Research studies typically have 3 important dimensions: Applicability (relevance of the study to the outer world), Rigor of methodology (to allow replicability of the study and the findings and thus the falsifiability of the theory), and the generalizability of the findings/results/theory generated through the study. However, many senior researcher feel that it is difficult to address more than 2 of these dimensions stringently while conducting a research, without compromising the 3rd dimension.
  3. Next start with a thorough literature review in the area in which you are planning to do a study. Typically remember, most quality research papers would have more than 30-50 citations and these researchers would have gone through 3 times the number of cited literature while developing the study. Not only a detailed literature review clarifies what could be the possible contribution in the paper, but also will help you to get a very strong idea on what could be the possible ways to go about the research methodology for such a problem. While conducting a literature review, it is of paramount importance to validate the degree of authenticity of the sources based on which you would build your work.
  4. After a thorough review of literature is conducted, it is time to define the contribution of your study. Always remember, the best research works are often those which strive to make a small yet significantly clear contribution. Attempting a huge amount of contribution often affects the quality of the work.
  5. Next is the step of designing a research methodology.  Every research would be having an ideal methodology based on the focus of the study, the limitations of doing research in the problem domain and replicability of the methodology across other studies with a similar focus. typically research is often evaluated based on the methodological rigor with which the contributions are evaluated and subsequently highlighted.  However, due to practical reasons, one needs to remember that limitations of available resources like access to data, technology, connections and other factors often limit the scope of following a “tailor made research methodology” and this often is an inherent issue of the problem under investigation. Not all studies can follow the ideal path due to lack of resources available to travel on the same. However, research methodology is of paramount importance and care should be taken to ensure that the best possible methodology is undertaken while planning out the research design.
  6. Then comes the major question of going about with the planned methodology. In various studies, this phase would be different. Sometimes methodologies need to be modified from the one that was planned, in due course of progress in the study. In social sciences (business management, other social sciences) this would essentially be the data collection phase, while in the domain of technology, this may entail the development of algorithms/hardware to meet the objectives to extend existing theories. This is followed by the stage where the analysis is done (on the data collected, or through the new proposed algorithms or using new technology) and the results need to be rechecked with existing literature for their validity on how they concur yet extend the same. Every details in these steps should be noted so as to allow the replicability of the study by another research following your methodology on a similar problem.
  7. Finally the last question is how to go about writing a great dissertation paper. Ideally the paper should have few mandatory sections like a brief introduction to the topic highlighting its significance and what you contributed, and the boundaries of your study. Next important section is the detailed review of existing literature in the topic so as to be able to bring out the existing gaps in the same. Next important section is writing in details about the contribution of your research and compare the same with the existing literature, and highlighting what existing theories it takes forward or contradicts. Then comes the theory section where you should describe in details what is your main proposition (including the model) in the paper, by building on the blocks taken from existing literature. Then you should give a detailed explanation of your research methodology through which you attempted to provide empirical validation to your propositions in your study. Then you should discuss the results of the research after it is conducted. Finally in the conclusion section, you should discuss the significance of your propositions/findings and highlight how it concurs with existing body of knowledge and yet takes it further, or disagree with the existing body of knowledge, suggesting reasons for the the same. Some research papers would also like to end with few notes on the limitations of the study and future research directions for someone to extend your work.

Hope this helps all the students who are writing their dissertation paper. Do get back to me if you feel any important dimension which has been missed here, can be added back. Also, if you have any clarification, feel free to shoot them to me. Ph.D. with first class or equivalent at the preceding degree in the appropriate discipline. Research is an art which can only be guided by some professionals like

How to write a Resume or CV – Tips and Sample

The most important facet while applying for a job is presenting one’s competency through a resume or CV. So how should one present one’s CV so that the first barrier, of getting noticed amidst hundreds of applicants, is successfully crossed. Here are few tips every professional should keep in mind while writing the curriculum vitae. Always remember, the first round while selecting a candidate through the CV is via elimination, while the second round to finalize a hire is through selection via interviews. Continue reading “How to write a Resume or CV – Tips and Sample”

Business Negotiation – Tips to improve Skills

The Art of Negotiation

A ‘negotiation’ is a conversation between two or more parties where the outcome has yet to be decided. Many people enter ‘negotiations’ with a clear and defined outcome in mind and the intention to accept nothing less.  Making demands and negotiating are not interchangeable or even similar and you should be clear which activity you intend undertaking.

Most negotiations are stunted or hindered as both parties seek to gain advantage over the other.  These ‘aggressive’ exchanges often result in the focus becoming personal and subjective rather than impersonal and objective. Properly conducted, a ‘negotiation’ can be a very positive experience for all parties involved and not just during but long after the discussions are completed.

What is Negotiation

Every negotiation will result in one of 4 outcomes.

The objective of all parties conducting the negotiation would be to arrive at a Win-Win situation for both.

So How to play a Win-Win game?

Be Yourself.

People like to do business with people they can engage with and trust.  Make sure you’re open, honest and be very conscious of your non-verbal communications too. Sitting forward and encroaching could be seen as aggression; sitting back and slouching could be seen as disrespectful and flippant.  Avoid looking disinterested or resting your head on your hands.

Be attentive, sit up straight and maintain friendly, comfortable eye contact.  Use active listening skills such as nodding in agreement, making audible sounds of acknowledgement, gently imitate body language and speech rhythms and ask relevant questions.
If it’s appropriate, share some personal information.  Talking about family or interests could establish a rapport but be careful not to offend or alienate the other party with extreme views.

Never Lie
Don’t overstretch the truth; don’t over exaggerate and never ever lie!  You will be found out at some point and, when you are, all trust will be lost and you will never be in a position to negotiate again.

Be Present
Be present and in the moment, listening to everything that’s said and picking up on subtle verbal and non-verbal clues.  Use questioning to ensure you understand everything and don’t make assumptions. Understand fully your opposite number’s position – what are they proposing; what are they asking for; what do they want and not want; why they want it.

Establish Common Ground
Establish the common ground and then use this commonality to build on.  Where are the shared interests, goals, objectives?  How can you help them whilst also helping yourself?
This also affirms your positive listening skills, demonstrating that you’ve placed the wishes and desires of your opposite at the very centre of the conversation.

Show Respect
Show that you respect your opposite by taking some time to consider their views, desires and perspectives.  Dismiss nothing out of hand and be prepared to explain why you are rejecting something, giving them the opportunity to understand what matters to you.

Make your offer
Now you’re ready to make your offer and this should be based on your expectations but also on the preceding discussions reaffirming that you’ve been listening and that you’re trying to encompass your desires with your opposite’s. This is also the perfect time to discuss where you could negotiate further and what’s non-negotiable but it also helps to explain why some aspects are non-negotiable.  If you can’t move on price because of overheads, say so but explore where you could offset this (perhaps with reciprocal marketing or something mutually beneficial).
The ‘Art of Negotiation’ is quite simply getting a good deal for all parties involved or reaching a consensual agreement for mutual benefit.
Be careful not to compromise too much – this is a business transaction and whilst mutual respect, honesty and flexibility will aid the process, the outcome may be that the deal on offer isn’t for you and you walk away, happy that you’ve explored all options and haven’t betrayed yourself or your organization. That doesn’t mean you don’t respect each other, in fact quite the opposite – you respect yourself as much as you respect them.


This article was authored by Collin Millar (Twitter @colin_millar), a guest blogger at Business Fundas.Colin is the Chairman of Chartered Management Institute (CMI, Glasgow), an EFQM Business Excellence Practitioner & Accredited Assessor.  Colin Graduated in Management from the Open University Business School and has held several senior positions including Head of Criminal Records Bureau for a Scottish Police Force and Head of Operations for a Scottish based charity.

Strategies for SAAS providers

Today, increasingly software providers are increasing the focus of selling information technology products as services. Thus there has been a spurt of adoption of SAAS (Software as a service) delivery models. However, switching to a SAAS delivery model requires the adoption of newer strategies, to maintain competitive advantage and sustained growth.

So what should be the major focus of entrepreneurial ventures offering technology services as SAAS?

A major success pointer for SAAS business model is pricing their services. Normally a company, which uses SAAS to provide any service should have a 2 tier pricing strategy, a part based on usage, and a fixed (normally initial setup costs). The focus of a SAAS provider should be to provide the benefits of economies of scale at both ends of potential stake-holders. So for a SAAS e-commerce provider, pricing is of key importance. A major successful pricing strategy would be one based on the value of the technology to the user, i.e. value based pricing strategies.

Next another major issue is reaching out to potential customers and then keeping them. Technology firms keep entry barriers through technology platforms, and so an e-commerce portal may continue using a company’s tech, even if it is higher priced, because costs of switching may be too high. The associated platform or hardware licensing issues may arise in cases of switching. Thus customers, once acquired, often are acquired for life, unless major customer dissatisfaction creates contingent situations.

Another major challenge for entrepreneurial ventures is moving forward in the PLC curve. While innovation is a must for information goods, there is a cost associated with development. However, once converted customers, are less likely to accept newer pricing strategies easily. Thus, conveying additive value of the new innovations to the customers becomes another challenge. Thus entrepreneurial ventures often start very successfully, but yet, flicker and die out, while attempting to move up the PLC curve.

Another major concern for entrepreneurial ventures arises from slow evolution of the multi-tenant architecture, which most SAAS providers use as a basic platform to deliver their service. Horizontal scaling strategies create a barrier to develop and adopt newer technologies and platforms that will provide increased operational benefits both for the client and service providers. Virtualization, while lowers cost, is essentially a barrier towards innovation, and thus the question whether multi-tenancy is necessary for SAAS delivery models is a major topic of controversy. This becomes even a bigger factor for entrepreneurial ventures with less deeper pockets.

Finally, another challenge for new service developers becomes protecting IPRs. Since the SAAS model ensures that there to a great extent of customization at the end of each client, the scope for differentiating and maintain the differentiation, is somewhat diluted by the intangible nature of services. Thus new innovations are often plagiarized by competitors and this really hits hard to new ventures. While developing IPRs increases cost (which often is a very sensitive issues in entrepreneurial ventures) , it should be understood it also protects the firm’s services from being plagiarized.

Do let us know if you feel there are more serious areas of concern for SAAS providers, in their focus to develop sustainable business strategies.

Values and Attitudes: a case study (2)

Our values are principles or beliefs that serve as guidelines to help us make decisions about actions, behaviors and life choices. They reflect what we value and how we feel about the rightness or wrongness of things. Attitudes are how values are manifested in our actions and thoughts to others. ATTITUDES are our feelings towards certain ideas and dictate how we react in concrete situations.

In this case study, we analyze the values and attitudes in Lagaan, the bollywood superhit movie of 2007. (Part 2)

Identifying Instrumental Values.

Bhuvan’s value of collectivism was in his accepting the challenge.Also Captain Russels individualism and superiority complex was portrayed when he decided to actually lay down the challenge to bhuvan, and this was clearly not appreciated by his superiors.The raja’s values of Dharma over Karma was expressed when he was asked to consume meat,in return of the favour asked.The collectivism of the villagers was expressed when they united to fight against the wrong that was being done towards them.The uncertainty avoiding values of the villagers were expressed when they did not want to tke up the challenge.Then Deva Singh Sodhi’s instrumental values came in the act in his joining the team,against his terminal values of fighting against the british.The values of the caste system became evident when bhuvan invited kachra to play,but eventually bhuvan managed to ignite the collectivism of the villagers. Collectivism was again portrayed when Lakha’s Individualistic act of betrayal became public. The values of winning,at the cost of ethical sportsmanship,was portrayed by the british players during the game.

Biographical Characteristics:

Age:  The impact of seniority has been seen throughout the film, especially in times when Bhuvan tries to speak in defiance of the british raj, but the senior villagers prevent him from doing so.When bhuvan actually first started to play the game, an incident occurs, when the ball moves towards gauri, and when she tries to give it back to him, she is ordered by her father to tend to household activities. Throughout the film, it is seen that the important positions in the village social architecture, like the mukhiya, is held by senior persons.It is not as if seniors do not let the juniors to speak out their perspectives and views, but the status of seniors still remains. In fact, there has been several occasions throughout the movie when the youth can actually make the senior citizens see reason although initially they were less inclined to do so. The age factor has been key in deciding the values of the individuals, with respect to their openness. The youth had been actually portrayed to be more upto the challenge, and ready for a change, while the seniors were not really ready to accept changes in their thought processes.

Gender:  It has been observed through out the film that feminine characters has been portrayed as those with feelings, and although the society of the village has been purely patriarchal in terms of holding the key positions like the mukhiya,women has been associated with  respectful persona that cared for the rest, and saw to it that the family needs were taken care of. They tended to the old, weak and the injured and sick people.It was especially illustrated when during game practice sessions gauri came with the meals for the players, and even coerced them to eat.During the practice sessions, when the players got bruised, under the guidance of Harikaka, they tended to the players. The behavior of Elizabeth has been a sharp contrast to that of her brother, who was arrogant and unkind, to the core and expressed masculinity.

Caste: Caste system was prevalent in those days, and that also took a centre stage in the later half of the movie when Bhuvan invited kachra to play in his team. Kachra was referred to as being untouchable or “Achut” and the rest of the team initially was very adamant about leaving him out of the team. It took the inspirational character of Bhuvan to actually convince the villagers to move away from the caste bias and play unitedly and portray collectivism.

Race: A scene flashes to the inner eye is when throughout the movie, the Indian villagers were mistreated by the british raj as being native and insults were hurled at them at random and they were severely penalized even for small “mistakes”. The Indian villagers were shown to be beaten up, and Captain Russel went to the extent of saying that the natives would for ever live under the soles of the britishers. This shows the complete disregard of the human being and the racist feelings and attitudes that took centrestage when the plot of the movie unfolded. Even the british loyalists were not free from insults, and towards the end of the match, it was seen that even the most loyal Ramprasad revolted due to the constant differential behavior that was meted out to him on a regular basis.
Our values are principles or beliefs that serve as guidelines to help us make decisions about actions, behaviours and life choices. They reflect what we value and how we feel about the rightness or wrongness of things.


Values and Attitudes : A case study (1)

Our values are principles or beliefs that serve as guidelines to help us make decisions about actions, behaviors and life choices. They reflect what we value and how we feel about the rightness or wrongness of things. Attitudes are how values are manifested in our actions and thoughts to others. ATTITUDES are our feelings towards certain ideas and dictate how we react in concrete situations.

In this case study, we analyze the values and attitudes in Lagaan, the bollywood superhit movie of 2007.

First, an understanding of the needs pyramid is essential for further appreciation of the case analysis.

The need pyramid typically drives the values and attributes of individuals. The characters  of lagaan are also not free from the effects of this hierarchy of needs, first hypothesized by Maslow.

Values and Attitudes: The Flow in Lagaan.

The attitudes in the movie become evident when an argument starts between goli and bhura, reflecting their affection for their children and poultry respectively.Then gauri professes negative affective attitude towards Lakha.The oncoming clouds spark behavioral and affective attitude driven actions amongst the villagers starting a celebration.Then the behavioral component of bhuvan’s towards the british player become evident at the first british-villagers meet.Then the villagers expressed negative cognitive attitude towards bhuvan’s acceptance of the challenge although gauri and his mother showed a positive cognitive attitude.Then the villagers showed an affective attitude when bhuvan’s first shot hit the temple bell.The value to stand by a villager, if threatened by external forces became evident, when bhuvan was then attacked by the other village. Elizabeth portrayed the value for equality of chances when she decided to help the villagers understand the game. Then Ismail’s cognitive attitude became evident on seeing the “gori mem” assisting bhuvan.The instrumental value of deva singh sodhi when he came to play, as against his terminal value of “war” against the britishers.Then the affective value of elizabeth gets portrayed as she confesses to bhuvan,she loved him.Similarly, bhuvan professes his love to gauri.Bhuvan’s behavioral component of equality got reflected when he invited kachra to play in the team,against the negative cognitive attitude of the villagers,which he later managed to change.On the D-Day the affctive attitude of the raja against the british became evident.Then when the villagers came to know about Lakha’s betrayal, their cognitive and affective attitude became evident.The positive cognitive attitude of the british officers towards the village team’s performance,became evident when the game was in progress.During the game, the cognitive,affective and behavioral attitudes of bhuvan’s team became evident,towards the tactics of the Britishers and their own reactions.Finally, the display of affective attitude when the village team won the match.

Transformation of Attitudes.

Initially the villagers were very hesitant in supporting bhuvan,but the first shot of bhuvan rang the temple bell changed their veiw,which continued seeing the constant enthusiasm of bhuvan and the support from the “gori mem”.Slowly bhuvan’s self belief and enthusiasm was infused among the villagers.Gauri and bhuvan’s mother was always there to support bhuvan from the very beginning,although in the patriarchal society,they did not have too much say.The support from the “gori mem” was instrumental in arising the feelings of the villagers to stand up against being wronged.Amidst  all this positive changes of attitude, the negative changes in Lakha was striking,when his attentions toards gauri was neglected,who in turn only cared for bhuvan,and this caused him to betray his fellowmen to Captain Russel.In the midst of all the challenges,the villagers became a family,leaving aside their initial values for inequality on the basis of caste,and seniority on the basis of age.Then the game started amidst the emotionally charged atmosphere.Then the villagers came to know about Lakha’s betrayal, and although they initially reaction threatened his life,later on bhuvan’s insistence and lakha’s apology,he was given the chance to prove his loyalty, which he did.Then came the real emotional outburst when the village team won the match thus completing the transformation.


Is the title giving a blow!! You must be thinking what is this!! “Am I SICK?” No, I am fit and fine. Who says I am sick !! Whoever is telling, he is sick!! And why I will be!! –No Not All.— I know this is what is going on in your mind – am I right!!


Let’s give some time for ourselves. Let’s realize ourselves. Let’s give a blow in our inner mind- let’s give a shock in our everyday behavior. I am telling you- you will find yourself in ICU. Shocked !! I know you are. But this is a bitter truth.

Trust me- find out some time for analysis. See who you are, what you are doing, how you are doing and for whom you are doing. Are you actually working!! Working hardly or smartly!! Or just running after money. Dream is big money- big house- costly car; A luxury life. If you are already enjoying- still you want more!! Right!! And if you are a struggler or gradually making your career- still dream remains the same. Going through the same rat-race. Right! Have you ever though to find five minutes for the needy person standing beside you! Have you ever extended your hand when you saw a blind person struggling to find his way on the road where you just passed him giving a veered look? Have you ever gone to help the person who just met with an accident!! Probably No. And if at all your friend suggested going, you said No No!! This can be a police case!! So let us be safe and keep ourselves away. I know you are remembering when you did that. Probably you thought to go but your friend suggested the same. Right!! Have you ever thought to just get up from the seat and let the old person sit there –who is just standing beside you!! You are just happy that somehow you managed a seat. Good if you have done. But probably you will find the answer ‘No’ if you ask yourself.

You must be thinking – how does these make a difference in your life. Your life is cool- and it will be as cool as it is. Right!! You are absolutely right. And if you are thinking in this way- you can’t be blamed for this. Because the value system you are in or the value system you are inculcating into your  next generation – this is quite natural. You don’t have time. But think once. Instead of the person met with an accident; you have met with the same accident! And people are reacting in the same manner and you are just   lying-down  helplessly on the road. How will you feel!! Good !! !! No ; right!! You will expect help from the persons probably whom you did not help when they required oneday!! Right!! If everybody will think the way you think- then imagine what will be your situation on the road after your accident. But do you think that you were not capable of helping the person. Were you sick that day!! You were too sick to talk with the person or hold the hand of that blind person!! No !! But Yes – I will say- you were SICK. Mentally you were SICK. Otherwise a healthy and Ok mind would have instructed you the right thing. Your mind would not have stopped you from helping. Or your mind would not have stay untouched in spite of seeing the blood-stained person lying on the road. It clearly shows that we are fine, but our mind is not. It’s not well. It’s SICK.


Find some time to think. Think – are you doing right!! Think are you inculcating the right value into your kids!! Because if you are giving such value to your child – definitely when you will require help, the person who will be standing beside you probably with the same value like your kid- will not help- because they never realized this thought.

It’s never a late. Beginning of anything is good. Let’s think and start realizing. Let’s start making a difference. Let us take our society towards a better one- a cultured- value added healthy and humane society.

Brief Profile of Author : Amitava Pal is a Software Engineer and XLRI Alumni. His special areas of interests are Human Psychology and Soft Skills. He has been writing papers since 2005 and the papers have already been published in India and Abroad like University of California, Bonn University Germany and so on. He is currently writing a book on “Typical Human Psyche on Differential Behaviour”.

Top Ranked Engineering Colleges in India

The ranks of the top engineering colleges are out again. This time this is on the basis of a study conducted by Careers and published on Yahoo. While most of the rankings appear genuine, this list is very crucial for all the engineers wanna-be-s who are scouring for a college where they can kick start their professional career as an engineer.  While as always the ranks in the top are heavily dominated by government colleges and institutes like the IITs, Jadavpur University, IT-BHU, the BITs and the NITs, the top-50 listing is a roll call of excellence India’s top 50 engineering institutions in 2011.

A balanced scorecard methodology was used to cluster the top ranked institutes (colleges and universities) after checking the last five year rankings of about 241 colleges and normalizing heir ranks, by assigning differential weights to subjective and objective ranking criteria, as is the standard in such studies. Such a process has been used to develop clusters of institutions which have similar performance against those criteria.

So before jumping into where you may be targeting, while joining up for your graduate course in engineering, do check out this list. For where you pass out from not only affects how well you learn your discipline, but also the kind of career track you can expect after passing out of the hallowed portals of your Alma Mater.