5 Important Business Processes That You Can Outsource

When running a business, it can be difficult to manage all back office and front office responsibilities with just an in-house staff. Many enterprises soon discover that there are tasks that their team just won’t be able to execute or handle well. This can be anything, from technical support and payments processing to digital marketing and product design.

A company’s inability to accomplish such tasks can be due to lack of manpower, equipment, or financial resources. It could also be because a specific task isn’t one of the main competencies of the business. Whatever the reason, these processes are typically very important to a company’s operations.

The question now is: how can your business perform all these duties with proficiency without relying on an in-house staff? One popular course of action is to turn to professional outsourcing companies for help. Cost-effective and flexible, these third-party service providers can help you manage and accomplish many important business processes, including the following:

Call center services

One of the best ways to get a loyal following among your clients is by providing excellent customer support. But maintaining an in-house team to manage this aspect of your business can be costly and challenging. Not only do you need to have the proper technologies to handle incoming calls and other messages, you also need to hire and train a specialized staff.

To save money and time, you have the option of outsourcing important contact center services like call and email management. Third-party companies providing such services have skilled agents that focus on delivering these efficient contact center solutions.

SEO and digital marketing

People rely on the internet for many things, including communication and information-sharing. Businesses also use this powerful platform to improve their bottom line.  With the help of digital marketing practices like search engine optimization (SEO), you can reach a wider audience and get more leads for your business. In simple terms, SEO refers to strategies implemented in order to help a website or web page rank higher in search engine results.

SEO best practices tend to change quite often because of search engine algorithm updates, and coming up with detailed SEO plans can be time consuming. In order to implement effective SEO strategies, it would be best to rely on people with the technical expertise to carry them out. Outsourcing SEO to such specialists could do wonders for your business.

Accounting and financial services

Save yourself from the headache of having to deal with financial tasks yourself. Outsourcing companies can take care of business processes like payroll processing, bookkeeping, invoicing, financial reporting, and many more.

However, you should be careful when selecting your outsourcing partner. Before investing in a financial services provider, make sure that the company or the contractor that you will choose is reliable. You can refer to online reviews of past clients or check the companies’ affiliations with organizations like the American Institute of CPAs.

Quality assurance services

The problem with conducting quality assurance testing in-house is that the very same people who developed a product or a service are also often the ones who are tasked to do the review. This can lead to a company overlooking the deficiencies in those products or services. In cases where maintaining objectivity is a concern, you would be well advised to outsource your quality assurance services.

Administrative tasks

Administrative tasks include basic scheduling appointments, data entry, record maintenance, settlements, regulatory compliance, and IT services. These are basic but critical processes that ensure the proper functioning of a business. Despite their importance, they are almost never core business activities. To allow your business to become more time-efficient and productive, you can outsource these time-consuming daily tasks to virtual assistants or external admin service providers.

A productive business relies on internal processes functioning together like a fine-tuned machine. But since your team can’t do everything, you can depend on outsourcing companies to handle these repetitive and laborious tasks for you. By doing this, you’ll have more time and energy to focus on generating income for your enterprise, as well as working toward achieving your company’s bigger goals.

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Author: Eddy

Eddy is the editorial columnist in Business Fundas, and oversees partner relationships. He posts articles of partners on various topics related to strategy, marketing, supply chain, technology management, social media, e-business, finance, economics and operations management. The articles posted are copyrighted under a Creative Commons unported license 4.0. To contact him, please direct your emails to editor.webposts@gmail.com.