Can AI Help Us Be Kinder Online: Findings on Human–AI Teamwork
It is two in the morning. Someone has just received a confusing diagnosis, or is struggling with a symptom their doctor brushed aside, or simply feels scared and alone. They…
“Sorry, the Bot Messed Up”: When Customer Service Staff Blame the AI
Every office has that one colleague. The report is late, and it was the printer. The meeting was missed, and it was the calendar app. The client email went to…