The rise in projects involving remote members in their teams has led to the proliferation of several great online software that addresses the problems of productivity issues and the requirement of real-time Effective Team Collaboration. Not merely do online systems break distance barriers by offering communication to get a much more efficient collaboration; however they also give a shared environment that offers precisely the same update, the same files and also the exact same documentation for everybody while in the team. Continue reading “Most Effective Business Management Software”
Business Process Outsourcing on Cloud- Reaping High ROI
Cloud brings in a great deal of benefits for different type of businesses, to cut costs and improve efficiency of different business processes. From SaaS to Iaas, there are about countless ways through which business can implement cloud to outsource their critical system and processes.
This article is going to discuss how in-take of cloud based solutions for BPO helps in gathering momentum.
Using Cloud to get The Maxim
You are going to get an ample of examples of where cloud computing has been done, for instance – an organic baby food manufacturer may be using the cloud to streamline its massive logistics, while other firms are thinking to sign up for cloud-based HR services.
This article focuses on the way various BPO companies are picking up clouds from market to test the environment, so that they execute more processes to their clients.
However, there is an interesting caveat to note here, is the suggestion that use of cloud is still in its early steps and 13% of business process outsourcing services is already cloud-based. With cloud call center services are able to cater massive amount of scope to businesses that are able to derive advantage from these benefits.
CLOUD- Driving Benefits for BPO
With cloud computing and business analytics, new life has been injected to BPO sector through reduced upfront costs and better use of data.
IT enabled BPO services has a large role to play, and they can be fine tuned to cut costs, but the best performing BPO deals are using IT to innovate and speculate.
Recent researches affirm that 20% of BPO projects are able to deliver sufficient business value for high performance. The findings from the research confirm the changing role of technology in BPO.
Software-as-a-service (SaaS) means businesses can introduce the applications used in BPO agreements without giving large upfront payments. Business magnets are of the opinion that best-of-breed technology is easily available and are easy to apply.
They further added, earlier BPO agreements are usually overloaded with cost-loaded technology. In past a business have to purchase license and then install heavy-duty business applications as a part of BPO deal, but now they can easily sign up for BPO services and easily scale up and down the number of users.
What is the concept of researchers on CLOUD, used in BPOs?
- 85% of high-performing BPO considers cloud service provider to be a strategic partner, compared with 41% of typical BPO services
- 75% of high-performance BPO involve senior leaders from both parties spending time to understand each other’s objectives and strategies
- 90% of high performers reported that client and provider were able to productively resolve conflicts
- 77% of high-performing BPO have successfully executed change management plans
- 85% of high-performing BPO proactively refine their objectives as the relationship matures
- 67% of BPO include business benefits beyond cost in the business case, compared with 26% of typical engagements;
- 58% of will consider service options with greater value, even at higher costs
- 56% of high performers seek competitive advantage through BPO
- 64% of BPO places more focus on capturing other benefits as they achieve cost reduction
- 54% have contract performance incentives in place
A new approach to cloud computing is helping enterprises to recognize more of the business transformative aspects, such as improvements to productivity, business agility and business continuity as they present plans and sells concept to management teams.
Author Bio: Emma Johnson is an outreach expert and is closely associated with lead generation and telemarketing services. She is in contact with inbound order taking services that are popular for their prompt answering services to appease both client and customer with quality outsourcing.
Facebook, Google, eBay and Amazon are just four of the technology mammoths who have been touted to be in a major lobbying group newly formed to protect the interests of the information technology industry, according to The Washington Post. This report has no doubt caught the fancy of many practitioners and academicians alike who watch the dynamics of the IT industry with a keen eye.
This newly formed band of super-heroes will be named as The Internet Association and plans to start operations from September. When it is launched completely, the full list of institutional heavyweights will be available for the general public, but as it stands already, The Internet Association contains some major movers and shakers in the technology industry.
While the idea is no doubt noble in spirit, what concerns me is the agenda which is not being spoken of, but is probably hidden at some level, behind the formation of such “band of brothers”. While the group has been formed to fight regulations that impede the development of technological innovation, are we witnessing a convergence in an attempt to create and control monopolistic issues?
A monopoly can be coercive if the formation of the monopoly actively prohibits future competition and market improvement by using practices that is derived from its market or political influence. Although it is often debated whether market restrictions are in the best long-term interest of present and future consumers. While open innovation is always welcome to the “common man”, if the underlying agenda of such a group would be to protect the interests of multi-national giants to indulge in monopolistic practices “hand in hand”, this may very well be the death of the vision with which this group is being formed.
While we can debate on and on the agenda, the only tested truth source will be time. We will be eagerly waiting for the updates in this newly formed group of super-institutions on their agenda and course of action. Till then, ciao.
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This article is authored by Sayantan Ghosh. Sayantan is an alumni of Delhi School of Economics and is currently employed with a leading national bank in its policy making body. Sayantan loves to play table tennis and has a passion for photography.
Internet technology comes in many forms, such as the connection and communication options. The use of the Internet requires a desktop computer, laptop computer, a web enabled device, or a smartphone or other wireless device. Today, it is almost a basic need for every individual to use internet technology, to perform his daily activities. In this article, we list some of the basic internet technologies which have grown popular in emerging economies.
One type of Internet connection that is common for many households is DSL. DSL is provided by your phone company and uses the existing phone line to your home. Speeds are offered at different prices to meet any type of need. A special modem is needed to connect your computer to the Internet. A wireless connection can be created in your home by adding a wireless router to the modem.
A second type of Internet connection for households in large cities is cable Broadband. This connection uses a cable connection to your home for the Internet. Cable connections are shared by other connected to the same cable line. This means that speeds will vary depending on the time of day. A special modem is also required to connect your computer to the Internet.
A third type of connection for homes in rural areas is satellite. A dish needs to be installed on your roof to receive a signal for an Internet connection. The speed is similar to A DSL connection and will be the best option if no other connection options are available.
This is a type of wireless connection that is available at many locations, such as restaurants. The use of a WiFi connection requires a laptop computer or web-enabled wireless device. WiFi is a free option for anyone to use to connect to the Internet. Users without an Internet connection at their home should find a local WiFi hotspot.
Homes that only have a standard phone line may still use a dial-up connection. This connection needs a modem that is installed in a desktop or laptop computer. A dial-up connection uses the phone line and is the slowest type of Internet connection for a home. One downside is the inability to make a call when a connection is made to the Internet.
Many types of communications options are available for high speed Internet connections. The use of an Internet connection that is high-speed is required for most communication options. Communication can be done via voice and even video over the Internet. Some of the popular communication options are as follows:
One communication option that is used on the Internet is VOIP. This is the Internet technology used by many companies offering phone service over the Internet. You can use VOIP at your home if there is a high-speed connection available. The use of VOIP allows you to cancel your land line service and only use Internet technology to make voice calls.
Skype is a computer application that uses the Internet to make calls. You can make a voice call or make call with video using a web camera. This software needs to be installed on your computer to make calls to other Skype users for free. Calls can also be made to land line numbers at a price that is peanuts when compared to ISD calling rates.
Want to know more on the local internet providers? Go through more of Jason King’s articles which are rich in internet provider related information. He works for Internetbyzipcode.com.
The battle amongst the browsers have reached a critical climax in 2012. We may be witnessing another change of an era. Amidst the ever declining popularity of the Microsoft Windows Explorer, this time the collision is between Google Chrome against Mozilla Firefox. And the Google Browser has actually overtaken the browser that has ruled the hearts of technocrats for the last 5 years in 2012.
Firefox took over the digital world earlier dominated by Windows Internet Explorer, in a complete monopolistic market (MS used to command a 95% market share then). Firefox saved the world when Microsoft had stopped its investments on the Explorer research for few years, just because it was by far the market leader. While Microsoft remains the market leader still, the monopoly was shaken and stirred long back and today the company enjoys a 40% market share only, that too only from the corporate users of Microsoft Windows. The tech savvy netizens really needed a change at that time which could jolt the monopolistic market dynamics and improve the market of browsers drastically.
When introduced in 2008, Chrome was foreseen by many technocrats as being an extension copycat of Firefox only, but lighter, with almost no features. The positioning of Chrome was simple yet effective: it addressed a single basic need of the netizen, Speed. This came at a time when Firefox was slowly becoming sluggish with tons of Apps which was making the experience of web-surfing cumbersome. However, shrugging off initial concerns on stability and security, Chrome has come a long way, and may now be equally poised to challenge Microsoft’s position within a few years.
Today, Firefox has lost a third of its market share, from around 30% down to 25% in 2011 end, and Google Chrome has surged to almost 26% market share, to become the new leader in the consumer web-market. StatCounter Global Stats reports that Chrome took 25.69% of the worldwide market (up from 4.66% in November 2009) compared to Firefox’s 25.23%. Microsoft’s Internet Explorer still maintains a strong lead globally with 40.63% although the share arises from Microsoft’s Windows/Office users mainly. In fact, almost as a party to rejoice its victory, Google has recently announced the launch of full version Chrome for Mobile, putting a fully fledged web browser on a phone’s tiny screen.
The future seems exciting, and we may witness a splurge of innovation in the browser technology, in an attempt to control the market share. Whatever happens, the netizens and cyber citizens will benefit from this competition which is bound to keep all the netizens at their toes to see what happens next. What do you think? Do let us know your take on this gizmotalk.
For years Google has tried to hunt down Paid link exchanges and Black Hat SEO tactics by penalizing websites investing on paid links to rank higher in Google search, by getting back juice from back links. Has the time come when the internet major is caught red handed involved in practicing exactly what it punishes others for? The “Is Google Evil” question has again returned to haunt this innovator which has given us a new life through its innovative web based offerings.
While this goof-up may have not been done intentionally, in an attempt to promote Google Chrome, it has got into a mix up, when paid bloggers in-inadvertently placed -do-follow links instead of no-follow links to the Google Chrome download page. This created a huge influx of juice to the Chrome page when a video advertisement of the same was launched. It was an attempt from Google to become the market leader in the Internet Browser industry, by re-branding and relaunching Chrome. This happened after Google hired Unruly Media, an international media agency, to get a number of paid bloggers to promote a video for its Chrome browser featuring a US flour company. However, another SEO firm named Essence Digital has “come to the rescue” of Google by declaring that it acted as an intermediary between Google and Unruly Media.
However, to clear up this “mistake” Google has now lowered Chrome’s position in the Search results, in an apparent effort to correct the mistake. However, it is interesting to note at this juncture the degree of strictness with which Google penalizes bloggers and webmasters for indulging in link exchanges, link purchases or even black hat SEO tactics.
In an era where management principles are often scrutinized for ethical legitimacy, this blunder by our favorite Web Prodigy, will no doubt leave a lasting impact on its fans like us. While Google “might not have” authorised this campaign directly, it is indeed in violation of their own webmaster guidelines, and thus the managers of Google should be held liable to fulfill a higher ethical standard, given the fact that they take such a strict action against similar defaulters.
And here come 2012. The era of computing has seen some dramatic improvements in 2011. But what is interesting is the evolving focus of technology majors from large enterprises to small and medium sized businesses. So what could be the major movers and shakers for the next two years as we gear ourselves to ride this wave of technological evolution, more in terms of focus and perspective?
- Small and Medium Enterprises (Popularly called SMEs) will ride the wave on e-business offerings. The time has come when even the smallest service provider will leverage m-commerce to advertise his service range for the customer in serviceable range, with the growing popularity of location based services. Everyone with a mobile is potentially reachable through this technology, which is fast increasing in popularity. The fact that Forrester Research predicts m-commerce will grow at a compound annual growth rate of 39% through 2016, and that tablet adoption will grow at a compound annual growth rate of 56% per year through 2015, indicates Location Based Services have a really bright future.
- With the increased popularity of SaaS models in Information Technology offerings, small business can today harness the power of costly powerful technological resources, shared by multiple users, without shelving off millions of dollars. I foresee more and more focus of offerings in the domain of Business Intelligence, which are in a cloud model, for SMEs from the technology service providers. With the resources moved to a cloud, it would be possible to harness the power of ever improving processing capabilities to the available data and then leverage the information and knowledge and gain competitive advantage. The offerings of Business Intelligence on the cloud, should be of the greatest boon to the SMEs and should have a great rate of technology adoption.
- With the increasing access and penetration of the internet, the years to come may witness a growing proliferation of web based start-up ventures, which may operate purely on a click first e-business model. There may be a splurge of knowledge disseminating service providers or web-based internet marketers leveraging the power of affiliate marketing. However, it would remain to be seen whether this time the wave survives longer than the last wave which crumbled during the dotcom burst of the late 1990s. These pure-click e-business models may be further boosted by the integration of such business with the social networking sites like Facebook and Twitter, the likes of which have seen a faster adoption amongst the consumers than any other technology.
- With a greater focus on web-based offerings, very soon SMEs will start harnessing the power of open source resources and applications, in the regular operations and transactions. Job monitoring, scheduling, live meeting and communications in general will start being more accessible to the SMEs without deep pockets. This may see a fast growth amongst businesses who are able to assimilate the benefits of the increasingly accessible technological offerings.
- Last, but not the least, technology may again be leveraged in providing social services. With the increasing focus on social marketing, and the issues centered on triple bottom line, sustainable governance structures may evolve amongst the SMEs which would be heavily leverage on the power of technological advances in general, and e-Business models in particular.
In short the next few years promises to deliver a lot to us. But to what extent the technology evolution and revolution will witness an adoption and assimilation in the SMEs will be interesting to monitor. What do you feel about this era of technological evolution and its impact on SMEs? Write to us.
Location-Based Services (LBS) typically are information based or entertainment providing services, accessible with mobile devices like smart phones, web-enabled phones, PDAs, Notepads and Palmtops through the services of a telecom network provider. Typically these services utilize the ability to make use of the geographical position of the mobile device. These services are getting immensely popular as a tool for services marketing for B2C focused businesses. Continue reading “Location Based Services”
Agile software development is a model for development of information technology systems based on iterative and incremental development, based on feedback from the clients. In this methodology the requirements and solutions evolve through collaboration between self-organizing, cross-functional teams who work in close liaison with the clients. Continue reading “Agile software development methodology”
Microsoft has finally launched the next generation operating system for the smartphones.
Once the leader in the Smartphone operating system developers, Microsoft has currently a penetration lower than 5% in the smartphone market towards the end of 2011, currently ruled by Android. Android now has a third of the global market share (33%). RIM’s share has plummeted to 29%. Apple is barely holding at 25% and Palm, which is barely worth mentioning anymore, fell another point to 2.8%.
Microsoft is targeting to gain considerable market-share upto 10% for the time being and slowly regain its otherwise lost competitive advantage. By collaborating with HTC (Radar), Samsung and Nokia, Microsoft is targeting a mass market where it can reach out to its potential customers.
A question that may worry many technocrat is that with all the added GUI that microsoft has pumped into the Mango phones (Windows 7 and Windows 7.5), how will the added power consumption be handled by the high end processors added to these really smart phones (1 GHz processors are the norm now). Smartphone users are often plagued by the battery support that forces them to recharge their phones every alternate day or even everyday, if one talks for 4-5 hours. While, due to this very specific need, smartphones from Blackberry (RIM) and Nokia Symbian Smartphones are still in the market, its time to realize that business users of smartphone often value these hard performance factors over GUI improvements.
Another major area of focus is connectivity, especially over web. Most of these smartphone sucker out while being connected over 3G. If you are online, in most phones, if not all, you are likely to need to recharge your phone everyday, and effectively after a year, your battery starts showing signs of stress. I personally sometimes miss those days when I could charge my mobile once a week and that would satisfy all the phone-calls I needed to make. While I thrive on the web, it has its costs too.
With other features in the mobile market going for a rat race (like cameras, internal memory, etc), a major decision point in the purchasing behavior may be these factors. Also another decision factor may be the accessibility to services and distribution channels, something which Microsoft is targeting in a very focused manner by collaborating with Nokia, which has one of the most extensive servicing and distribution channels.
While in the days of cloud computing, what everyone else is using is also adding drastically to the experience of using a smartphone, it is necessary to understand that jumping into the smartphone bandwagon should be a decision taken more judiciously for every user, based on a smart analysis of one’s actual needs.
It remains to be seen who will win this fight for market-share in the operating systems market. It indeed is getting intensely competitive. Will Microsoft be able to turn over its bad times with this Windows 7 series? Only time will say. What do you think?
In the past few days, Apple CEO Steve Jobs resigned and Tim Cook has taken over the company that has held the leadership position in terms of technology development, innovation, admiration, brand value, customer engagement, customer satisfaction and across a multitude of other dimensions. While the technology geeks across the world are concerned at this change in leadership, there is a bigger concern about the change in business dynamics the world may witness with this change of an era.
However, it is time to embrace the change in leadership and look forward to the Future of Apple Inc, and hope that this leader in technology will continue to delight us as always and Tim Cook will take the company to achieve greater heights in all dimension. The technology major is currently in Dire Straits due to ongoing conflicts regarding IPRs and other legal issues. The the new Chief Executive Officer of Apple see the firm through these troubled waters? What would be the change in the focus of the company and in business strategy? The management gurus across the world will be keeping their fingers crossed in anticipation.
Both men have recently given noteworthy commencement speeches sharing their life’s wisdom with those as the beginning of their careers. Both offer great wisdom and are worth reading for every technology and management enthusiast. Both these speeches can have a lot of motivational effects on professionals who are still undecided on their careers. Check them out.
Steve Job’s Commencement address and Tim Cook’s Commencement Speech
I hope our readers will enjoy reading these speeches.
With the world full of entrepreneurs, increasingly adopting web based business ventures, a key issue to discuss becomes what is the long term business strategy? Many of the firms, after a promising start are succumbing to the death trap, and fail to grow to a level to sustain the investments made on them. Is it a dogma that haunts them and limits their growth beyond a certain level? Stagnancy in start up ventures is a major concern for most new businesses. Indeed, beyond a point, businesses fail to extend their initial aspiration to compete at a larger level. So what makes some of the firms succeed and sets them apart from the rest. Do we really know what makes the super stars click? Continue reading “e-Commerce Business Strategy”